News & PR

Case Study: BCW Group Plc

Thursday, 12th March 2009

For more than 25 years, BCW Group Plc, a Glasgow headquartered credit management and debt recovery organisation, has provided expert support and management to a wide cross-section of public sector and private sector clients.

Today, BCW Group is the UK’s premier provider of credit management and debt recovery services. The company seeks to secure the maximum recoverable 'net return’ for its clients. This can involve providing assistance to trace debtors, arranging payment plans and helping to recover monies owed in a sensitive, pragmatic and ethical manner.

Tom Kay, IT Manager at BCW Group, comments on their use of The PODFather system:

"Each day’s jobs are individually prioritized and sent from BCW Group’s system via an XML interface to the field team’s hand held PDA’s. Visits are geographically prioritised on the daily roster. The agents send real-time status reports back to BCW Group’s system before proceeding to their next job."

Tom continues; “The PODFather ticks all the boxes for efficiency. I cannot believe there are too many opportunities to seamlessly condense several days work into a matter of minutes, but that’s what this innovation has done for our daily working practices.”

Read the full case study here

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