Two-man home delivery specialists, Breezemount, have deployed the latest developments in live customer delivery tracking and electronic proof of delivery from PODFather.
Breezemount operate a fleet of over 250 vehicles from 23 operational sites in UK and Ireland, making over 1 million deliveries per year. Following a competitive tender, PODFather was selected to provide a new solution to help the organisation keep track of their delivery operations in real-time.
The solution deployed at Breezemount incorporates an API for their customers to upload daily orders and download completed delivery details, route management for calculating and recalculating delivery ETAs for customers, customer notifications with 1 hour delivery windows, GPS driver tracking and electronic proof of delivery.
Phillip Herbert, Business Improvement Manager of Breezemount, comments, “We trialled the PODFather system at two of our depots before committing to a full roll out. All staff found it to be very reliable and easy to use, and we were impressed at the speed our requirements were met with the system in its standard set up”.
With the huge volume of deliveries processed by Breezemount every day, almost all of which are in a B2C environment, keeping the customer informed is as vital a part of the process as ensuring drivers complete all jobs in company-approved method.
“The system has been further customised to suit our requirements,” continues Phillip. “Customer notifications have been configured within the solution, along with mobile workflows that guide Breezemount drivers to the correct method of completing the delivery jobs based on events at the customer property.”
Colin McCreadie, Managing Director of PODFather, said: “Breezemount are a hugely impressive business with a scale of operations that demand an enterprise-class solution. We’re proud to be working with them and look forward to supporting their business as they focus on continued growth.”